Terms and Conditions of Use
Terms and Conditions of Purchase
Cookies Policy
Return Policy
Privacy Policy
Terms and Conditions of Use and Purchase
1. Introduction: By accessing or making a purchase from the X Foods online shop (Sustainable Road Lda, Rua Miguel Torga, 75 āDā, Leiria, 2410-134, Portugal, VAT No.: 518511790), the user accepts these Terms and Conditions. X Foods reserves the right to update this document without prior notice.
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2. Products: Our products are 100% vegan, frozen and gluten-free. All nutritional information and ingredients are available on each product page.
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3. Orders and Payments: Orders will only be processed once payment has been confirmed. We accept all major secure payment methods. The customer will receive a confirmation email with the order details.
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4. Deliveries: Delivery will be made within the estimated timeframe indicated at the time of purchase, barring circumstances beyond our control. Products are transported using an appropriate cold chain.
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5. Prices and VAT: All prices include VAT at the current statutory rate. X Foods reserves the right to change prices at any time, without prejudice to orders that have already been confirmed.
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6. Intellectual Property: All content on the website (images, text, trademarks, etc.) is the property of X Foods and may not be used without express authorisation.
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7. Limitation of liability: X Foods shall not be liable for any indirect or consequential damages arising from the use of the website or the delivery of products, except in cases of wilful misconduct or gross negligence.
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8. Governing law : These terms are governed by Portuguese law. In the event of a dispute, you may refer the matter to the Consumer Disputes Arbitration Centre or use the online complaints register.
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Cookies Policy
This Cookie Policy explains what cookies are, how we use them, the types we use, and how you can manage your preferences. By continuing to browse our website, you consent to the use of cookies as described here, unless you configure your browser or preference panel otherwise.
1. What are cookies?
Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They allow us to recognise the user's device and store some information about their preferences or previous actions.
2. What types of cookies do we use?
We use the following types of cookies:
a) Strictly necessary cookies – Essential for the website to function. Without these cookies, it will not be possible to use basic features such as login, shopping cart or payment processing.
b) Performance cookies – These help us understand how visitors interact with the website by providing anonymous information about pages visited, time spent and errors. Example: Google Analytics.
c) Functionality cookies – These allow us to remember user preferences (such as language or location), improving the browsing experience.
d) Marketing/advertising cookies – Used to deliver relevant advertisements based on your interests. They may be set by third parties, such as social media platforms or advertising partners.
3. Third-party cookies
We may use third-party cookies (such as Google, Meta/Facebook, Hotjar, etc.) for statistical and marketing purposes. These cookies are subject to the respective privacy policies of these providers.
4. How to manage or disable cookies?
You can accept, reject or configure cookies through our cookie preferences management panel, available on the banner when you access the website for the first time.
You can also configure your browser to block or delete cookies:
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/pt-PT/kb/ativar-desativar-cookies
- Safari: https://support.apple.com/pt-pt/HT201265
- Edge: https://support.microsoft.com/pt-pt/microsoft-edge/delete-cookies
Please note that by disabling certain cookies, some features of the website may no longer function properly.
5. Changes to this policy
AX Foods may update this Cookie Policy from time to time. We recommend that you consult it regularly to stay informed of any changes.
6. Contact
If you have any questions about this policy or our use of cookies, please contact us:
Email: contacto@xfoods.eu
Return Policy
ā1. Frozen and perishable products
Due to the nature of our products (frozen and perishable), we do not accept returns or exchanges after delivery.
2. Damaged or incorrect products
If you receive a damaged product, with damaged packaging or incorrect, please contact us within 24 hours of delivery, via email: contacto@xfoods.eu, attaching photographs of the product and packaging.
In these cases, X Foods may:
- Replace the product at no additional cost
- Issue a credit voucher for future purchase
- Refund the amount paid, as assessed by the case
3. Cancellation of orders
The customer can request cancellation before shipping. After shipping, it will not be possible to cancel the order due to the nature of the product.
Privacy Policy - X Foodsā
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Your privacy is important to us. This Privacy Policy describes how X Foods collects, uses, stores and protects the personal data of visitors and users of our website www.xfoods.pt.
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1. Who we are
We are X Foods, Lda, a company based in Portugal dedicated to the production and distribution of vegan and gluten-free frozen foods. We are committed to health, sustainability and respect for your personal data.
2. Data we collect
We may collect the following information:
- Contact details: Name, email address, telephone number;
- Browsing information: IP address, device type, browser, pages visited, duration of visit and interactions;
- Purchase information (where applicable): Delivery details and order history;
- Data provided via contact forms, newsletters or promotional campaigns.
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3. How we use your data
We use your personal data to:
- Respond to requests for information or support;
- Process orders and deliveries;
- Send newsletters, updates and promotional campaigns (with your consent);
- Improve the user experience on our website;
- Comply with legal and regulatory obligations.
4. Legal basis for data processing
We process your data on the following grounds:
Consent: When you subscribe to our newsletter or submit a form to us;
- Performance of a contract: When you make a purchase;
- Legitimate interest: For direct marketing purposes (where permitted);
- Legal obligation: Compliance with tax and regulatory laws.
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5. Sharing data with third parties
We do not sell your data. We may only share it with:
- Service providers: Logistics companies, e-commerce platforms, and email marketing tools;
- Legal authorities: When required by law.
All third parties we work with comply with the General Data Protection Regulation (GDPR).
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6. Cookies
We use cookies to improve your experience on our website. By continuing to browse, you accept the use of cookies in accordance with our [Cookie Policy].
You can change your browserās cookie settings at any time.
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7. Data storage and security
Data is stored on secure servers within the European Economic Area (EEA), with appropriate technical and organisational measures in place to protect the data against unauthorised access, loss or destruction.
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8. Your rights
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Under the GDPR, you have the following rights:
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To access your data;
To correct inaccurate or incomplete data;
To request the erasure of your data (right to be forgotten);
To withdraw consent;
To object to processing;
To request data portability.
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To exercise your rights, please send an email to: contacto@xfoods.eu
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9. Data retention period
Personal data is retained for as long as necessary to fulfil the purposes described in this Policy, or as required by law.
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10. Changes to this Policy
We reserve the right to update this Policy at any time. The date of the last update will always be indicated at the top of this page.
We recommend that you review this Policy periodically to keep abreast of any changes.
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11. Contact
If you have any questions about this Privacy Policy or how we process your data, please contact us:
Email: contacto@xfoods.eu
Website: www.xfoods.eu